Refund Policy

Returns 

Updated December 29, 2022

DogCrush Boutique is closing it's shop and last day of service is January 31. 2023.

All sales between the dates of Decembe 30, 2022 through January 30, 2023 will be FINAL SALE and will not quality for returns, exchanges, or refunds.

Sales prior to the date December 30, 2022 will be honored according to our Refund Policy.


Our Refund Policy is 30 days. If 30 days (1 month) have expired from the date of delivery of your purchase, we do not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, please email contact@dogcrushboutique to request an refund or exchange.  Please provide customer name and items description of item you would like to refund or exchange.  If possible, please provide invoice number to help locate order for quickly.
Please do not send your purchase back to the manufacturer. 

Example:

  • Your Name
  • Item Purchase
  • Reason For Return

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

sandra@dogcrushboutique.com. 

Clearance Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately clearance sale items cannot be refunded.  Clearance Sale items sold are final.